Welcome to the Onnori Help Center! We’re here to assist you with any questions or issues you may have regarding orders, shipping, returns, exchanges, and product information. Below you’ll find all the details you need for shopping with us, as well as helpful information about our fashion products and policies.

1. Order & Order Confirmation

How to Place an Order

Placing an order with Onnori is simple and easy! Just follow these steps:

  1. Browse Our Collection: Choose the dress(es) you’d like to purchase and add them to your shopping cart.
  2. Review Your Cart: Once you’ve selected your items, review your cart to ensure everything is correct.
  3. Enter Shipping Information: Provide your shipping details, including your full name, address, and contact information.
  4. Choose Payment Method: Select your preferred payment method (PayPal, Credit/Debit Card).
  5. Confirm Your Order: Double-check all details before clicking the “Place Order” button to complete your purchase.

How Do I Know If My Order Has Been Successfully Placed?

After placing your order, you will receive an automatic confirmation email. Once your order is shipped, you will get another email with tracking details so you can monitor the status of your package.

2. Shipping Information

Shipping Methods

We offer the following shipping options for U.S. customers:

  • Standard Shipping: $4.95, delivery time: 6-13 business days.
  • Express Shipping: $10.95, delivery time: 4-9 business days.

Free Standard Shipping is available for orders over $99!

Shipping Providers

We partner with reliable carriers, including 4PX, UPS, and FedEx, to ensure your items arrive safely and on time. All shipments are sent via a signed-for service, meaning someone needs to be present to accept the package.

Customs & Taxes

For international orders, please be aware that you may be responsible for paying any applicable customs fees or taxes upon delivery. We strive to ensure timely delivery but cannot be held responsible for delays caused by customs clearance.

Shipping Address

Please ensure that the shipping address you provide is correct. Unfortunately, we cannot reroute packages once they have been shipped. If you’re unsure, consider using your work address for faster and more reliable delivery.

3. Returns & Exchanges

Return Policy

We understand that sometimes things don’t fit, so we gladly accept returns on items that are:

  • Unworn
  • Still fitted with all original tags and labels
  • Returned within 30 days of receiving the product.

Please note that return shipping costs are not covered by Onnori. We recommend using a reliable service with tracking for your return.

Return Process:

  1. Fill out the return form included with your order.
  2. Indicate whether you’d like a refund or exchange.
  3. Send the item back to the return address provided.

Refund Processing: Refunds are issued to the original payment method and are processed within 2-3 business days of receiving the item. Bank processing times may vary.

Exchange Policy

If the fit isn’t quite right, you can exchange the item within 28 days of receiving it, provided it’s unworn and has all original tags. We offer free exchanges, meaning there’s no additional shipping charge for the replacement item.

Exchange Process:

  1. Fill out the return form and indicate which item you’d like to exchange.
  2. Return the item using the return address and method outlined.
  3. Once we receive the item, we’ll send out your exchange at no extra cost.

If the new item is more expensive, we will ask you to pay the difference. If it’s cheaper, we’ll refund the difference.

Late Returns

Unfortunately, we cannot accept returns after the 30-day period has passed. Any late returns may be sent back to you at your cost.

Return Address:

Onnori
1201 6th St SE
Charlottesville, VA 22902
Phone: (+1) 434-293-8497

4. Payment Methods

PayPal

We accept PayPal as a secure and trusted method for online payments. Simply choose PayPal as your payment method during checkout. If you don’t have a PayPal account, you can still use it to pay with a credit or debit card.

Credit/Debit Card

We accept a wide range of credit and debit cards that are enabled for international transactions. You can pay using Visa, MasterCard, American Express, and more.

How to Pay with a Credit Card:

  1. Select your shipping address or create a new one.
  2. Enter your card details and click “Submit”.
  3. Your payment will be processed and a receipt will be sent to your email.

Why Was My Payment Declined? If your payment didn’t go through, possible reasons could include:

  • Incorrect or incomplete card/account details.
  • Insufficient balance or credit limit.
  • Your card isn’t enabled for international transactions.

In these cases, you may want to:

  • Double-check your card details.
  • Try another card or payment method.
  • Contact your bank to ensure your card is ready for online international payments.

Are My Bank Details Safe?

Absolutely! We use industry-leading encryption technology to ensure that your personal and payment information is safe. We do not store your payment details, and your data is only used to process your order.

5. Sizing & Product Information

Size Guide

To help you find the perfect fit, we provide a detailed size guide based on U.S. sizing standards. You can find this guide on each product page.

Note: Sizes may vary by style, so we recommend checking the specific size chart for each item.

Fashion Advice & Styling Tips

Choosing the right dress can sometimes be tricky. Here are some tips to help you pick the perfect dress:

  • Body Shape: Consider your body shape when choosing a dress. A-line dresses are flattering for most body types, while bodycon dresses emphasize curves.
  • Occasion: Think about the event. A cocktail dress may work for a formal event, while a casual dress can be perfect for a day out.
  • Fabric: Make sure to choose the right fabric for comfort and the season. Soft cotton or linen is great for warm weather, while wool blends are perfect for colder months.

6. Contact Us

If you need further assistance or have any additional questions, feel free to reach out to us:

  • Email: [email protected]
  • Phone: (+1) 434-293-8497
  • Address: 1201 6th St SE, Charlottesville, VA 22902, USA.

Our customer service team is available to assist you with any inquiries or issues you may have. We’re committed to providing you with the best shopping experience possible!

7. Fashion & Dresses FAQs

What is the best dress for my body type?

When choosing a dress, consider your body shape for the most flattering fit:

  • Hourglass: Go for dresses that highlight your waist, such as fit-and-flare or sheath dresses.
  • Pear Shape: A-line dresses or dresses with volume at the top, like empire waist, can balance your proportions.
  • Apple Shape: Opt for dresses with an empire waist or a-line shape that drape over the midsection and add definition.
  • Rectangle: Dresses with a belt or a peplum style can create curves and define your waist.

How do I choose the right dress for a special occasion?

When selecting a dress for a special event like a wedding, cocktail party, or formal dinner:

  • Consider the dress code (cocktail attire, formal, casual, etc.).
  • Choose a fabric that suits the season (silk and satin for evening events, cotton or linen for daytime occasions).
  • Opt for colors and styles that complement your skin tone and personal taste. If in doubt, a classic little black dress (LBD) is always a timeless choice.

What are some dress styles for different seasons?

  • Spring/Summer: Light and breezy dresses in materials like cotton, linen, and chiffon. Flowy maxi dresses, A-line dresses, or sundresses work great for warm weather.
  • Fall/Winter: For cooler months, choose dresses in heavier fabrics like wool blends, velvet, or knit. Consider long-sleeve dresses, midi dresses, and layering with tights or leggings for added warmth.

How can I style a dress for work?

For a professional setting, opt for dresses with simple lines, neutral colors, and minimal embellishments. A fitted sheath dress paired with a blazer or a wrap dress works well for the office. Accessories like a structured bag and classic pumps can complete the look.

What are the different dress cuts and silhouettes?

Here are some popular dress silhouettes and cuts:

  • A-Line: A universally flattering silhouette that flares out from the waist, perfect for pear-shaped bodies.
  • Sheath: A fitted dress that hugs the body’s curves, ideal for hourglass figures.
  • Empire Waist: A dress with a high waistline just under the bust, which is great for hiding the midsection and elongating the legs.
  • Fit-and-Flare: A dress that’s fitted at the top and flares out at the skirt, great for creating an hourglass effect.
  • Maxi: A long dress, often flowing or with a loose fit, ideal for a more relaxed or formal occasion.
  • Mini: A short dress, perfect for casual outings or parties.

What is the best way to care for my dresses?

To keep your dresses looking great:

  • Always check the care label for specific instructions.
  • For machine-washable dresses, use cold water and a gentle cycle.
  • Hand wash delicate fabrics like silk, lace, or satin.
  • Hang your dresses to dry or lay them flat to avoid stretching.
  • Store dresses in a cool, dry place, preferably on padded hangers or folded ne

How do I choose a dress for a wedding?

For a wedding, the type of dress you choose will depend on the formality of the event and the season:

  • For a formal wedding: A long evening gown or a sophisticated cocktail dress is ideal.
  • For a casual wedding: A short dress or a knee-length option may be more suitable.
  • Consider colors and styles that don’t overshadow the bride. Avoid white or overly dramatic styles unless you’re the bride.

8. Dress Shopping Tips & Trends

What are the current trends in dresses?

In 2024, some of the most popular dress trends include:

  • Sustainable Fashion: Eco-friendly materials and ethical production are in demand.
  • Bold Colors: Vibrant shades like neon, tangerine, and bold blues are making a statement.
  • Vintage-Inspired: Retro styles like 90s slip dresses and 70s-inspired floral prints are making a comeback.
  • Maxi Dresses: Comfortable, versatile, and perfect for layering, maxi dresses are still a hot trend.
  • Power Sleeves: Statement sleeves, from puffed to bell-shaped, add flair to any dress.

What is the best way to accessorize a dress?

  • Necklaces: A simple pendant necklace works well with a high-neck dress, while a statement necklace can be the focal point of a low-cut dress.
  • Belts: Use a belt to accentuate your waist in dresses like shift or tunic dresses.
  • Shoes: Pair heels for a formal look or sneakers for a casual vibe. Block heels can offer comfort without sacrificing style.
  • Jackets & Cardigans: For cooler weather, layer a denim jacket or cardigan over your dress to stay cozy and stylish.
  • Scarves and Shawls: Great for adding texture or color to your outfit, especially for evening events.

How do I style a dress for a night out?

For a chic and sexy look, opt for a bodycon or mini dress in a striking color or metallic fabric. Pair it with heels and bold accessories like statement earrings or a clutch bag. Don’t forget a bold lip color to complete the look.

Can I wear a dress to a casual outing?

Absolutely! Casual dresses, like shift dresses, t-shirt dresses, or sundresses, are perfect for day-to-day activities. Pair them with flat sandals or casual sneakers for a laid-back vibe. Adding a denim jacket or casual cardigan can elevate the outfit.

9. Gift Ideas & Home Decor

Can I buy a dress as a gift?

Dresses make an excellent gift for birthdays, anniversaries, or other special occasions! To ensure a perfect fit, you can ask the recipient for their size or choose a style with a flexible fit, such as an A-line or wrap dress.

How to Choose the Perfect Dress as a Gift

If you’re buying a dress as a gift, here are some tips:

  • Know their size: Be sure to get the correct size, or opt for a versatile size that can work with different body types.
  • Consider their style: Pay attention to their favorite colors and preferred dress styles (casual, formal, etc.).
  • Think about the occasion: Is it for work, a party, or an everyday dress? Choose accordingly.

Can I return or exchange a dress I bought as a gift?

Yes, we accept returns and exchanges for gifts as long as they are returned unworn, with original tags, and within our return policy window.

We hope you find this Help Center useful. If you have any further questions, don’t hesitate to get in touch! Thank you for shopping at Onnori.